Accommodation FAQs

How do I know which accommodation I have been allocated?

The accommodation type is detailed in your room offer email. If you are unsure, please contact the Accommodation Team.

When will we find out who our child is sharing with and will students meet their roommate before arrival

Room share information is usually issued shortly before arrival. Families will be emailed when this information is available.

Do I need to pay a deposit?

Yes, a £160 holding deposit is required to be paid when accepting the offer of a campus bed.

How do I pay my accommodation fees?

You need to provide credit/debit cards details to set up a reoccurring payment plan when you accept an offer of a campus bed.

Accommodation can be paid in either 3 or 10 instalments. Instalments will be due at the start of each term (3 instalments/year) or monthly from September to June (10 instalments/year). Each payment will be calculated as per the number of nights in the period being paid for.

Can I change the payment card used for accommodation fees?

Please follow this link or contact the Finance Team who can assist with payment queries at: Finance@hartpury.ac.uk

I'm struggling to find the link to pay the Educational Visits Fee.

The payment link can be found under the Deposits/Payments section of the current students webpage

I am having problems with the enrolment forms link.

Please contact: collegeenrol@hartpury.ac.uk

What is included in student accommodation fee?

Students will have:

• Bed and mattress
• Wardrobe and drawers
• Wi-Fi
• Laundry facilities
• Shared common room facilities with Microwave, Toaster and Kettle.
• Student parking
• Water and electricity
• 24/7 Residential support
• Basic contents insurance
• Communal cleaning
• General maintenance
• Meal plan which includes five breakfasts Monday-Friday, and five main meals which can be taken at either the lunchtime or evening meal services, Sunday-Saturday. information on eating at Hartpury,

Is there storage under the bed?

Most rooms have under-bed storage suitable for storage boxes, although this varies depending on the accommodation hall.

Are rooms and bathrooms cleaned?

Under 18 accommodation rooms and bathrooms are cleaned as part of the residential service.  As accommodation cleaning is provided in Under 18 accommodation, extensive cleaning equipment should not be necessary.  Students will need to bring toilet roll if they are in a room with ensuite.  Hartpury provide toilet rolls in the shared non ensuite halls. Students should bring their own washing detergent, please note this is pods only.

Are freezers, ovens, hobs or cookers available?

No. There are no freezers available in common rooms.  College students do not have access to ovens or cookers due to the meal package provided.  Common rooms are intended for preparing light snacks only.

Are cutlery, plates and crockery provided?

No. Students should bring:

• Plates and bowls
• Mugs and cups
• Cutlery

Can students bring games consoles & TV?

Yes, provided consideration is shown to roommates and neighbours and a TV licence is required.

Are heated clothes airers allowed?

Please refer to the residential handbook under Your kit and equipment.

What should I pack?

Please see our packing list on the website

Arrival and parking

On move in day, you will arrive on campus in your timeslot for your hall, this supports the student to get to know their hall mates during the excitement of moving in.  Please park in our main car park and follow the signs to the College Learning Centre.

Key collection and moving into halls

On move in day our accommodation team will welcome you and you will collect your key and ID card and move into your halls.

Parent briefing

Parents of under 18 students are required to attend our parental briefing on move in day, which should take approx. an hour. Please plan to be on campus for most of the day but we would encourage the parents to leave by the time the student BBQ begins at 5pm.

Residential induction and welcome day social activities

Our Residential life team have planned some great activities from the first afternoon until you enrol on your course. This will help you make friends and find your way around campus.  Welcome information will be in the room welcome packs and activity updates are also shared via the Heroes Lounge Instagram page.

Is there a limit on how many people can accompany a student?

No.

Can parents purchase food on move-in day?

Yes. Graze will be open for both students and visitors.

Can students go home during the first weekend?

Yes. This is entirely at the family's discretion; we generally recommend a settling-in period help students establish friendships and feel part of the hall community.  Please ensure when you return you bring your ID card and key.

Do students need to register with a doctor?

It is recommended and can be arranged after arrival.

What happens if a student becomes ill at the weekend?

Students should contact the Residential Support Officers who provide 24-hour support.

Is a nurse available at weekends?

No. Nursing provision is available on weekdays only.

What if a student takes regular medication?

Please discuss this with the Wellbeing Team.

Can students receive parcels?

Yes. Please address to the following

Student Name
Hartpury College
Hartpury
Gloucester
GL19 3BE

Are Amazon Lockers available?

Yes. Students will need access to their Amazon account to collect parcels. Uncollected parcels may be returned after 3 days.

Can students receive food deliveries?

Yes, local supermarkets do deliver to campus to a pre-arranged pick-up point.

Can parents visit during the term?

Yes, students can meet visitors on campus, but visitors are not permitted to enter accommodation halls.

Will students have access to Wi-Fi?

Yes. Wi-Fi is available 24/7.

Is screen time monitored?

No. Students are expected to manage their own devices responsibly.

Will students have access to Microsoft Office?

Yes. Students receive a Microsoft licence once their Hartpury account is active.

Will students be able to access IT systems from move-in day?

Yes. IT staff will be available to assist.

Is there student parking?

Yes. Students bringing a vehicle can register it after arrival. There is ample parking across campus.

Is there a bus to Gloucester train station?

Yes. Transport information is available on the Hartpury transport webpage. The service runs approximately every hour. Timetables are available online and from Student Services.